FAQs
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How is shipping handled?
Upon checking out with your items, you will be provided with a list of shipping options to choose from. There, you will select your preferred shipping method.
Shipment Processing Time
All orders are processed within 1-4 business days. Orders are not shipped on Sundays or on holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipment of your order, we will contact you via email or phone.
Shipment Confirmation + Order Tracking
You will receive a Shipment Confirmation email once your order has been shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
Estimated Shipping Time
1-7 business days depending on location. If there is a significant delay in shipment of your order, we will contact you via email or phone.
Damages + Misplaced Packages
Contact & file through shipping carrier, each package has up to $100 insurance included. If you have any questions please fill out our ‘contact us’ form. Please save all packaging materials & damaged good before filing a claim.
To Be Noted
It should be acknowledged that all items from Verre House are vintage/pre-loved, so they might have imperfections. Any major flaws will be listed in the item description.
World-Wide Shipping
We do offer world-wide shipping. Please select your correct area when processing your order.
Do you offer discreet shipping?
All of our pieces are shipped without the use of branded packaging, leaving you in complete control of who knows about your favorite new smoking accessory!
Where are your pieces from?
Our pieces are sourced from a variety of locations. We make it our initiative to travel far and wide on a regular basis to ensure we get you the most unique accessories.
How do I clean my pieces?
Materials Needed:
- Coarse salt (like sea salt or Epsom salt)
- Isopropyl alcohol (at least 91%)
- Rubber stoppers or bong plugs (optional, but helpful)
- Pipe cleaners or cotton swabs
- Warm water
- Resealable bags/containers
- Hand towels or a clean cloth
Steps:
Disassemble the Bong: Carefully take apart your bong. Remove the bowl, downstem, and any other detachable parts (if any part is requiring more than minimal force, please do not attempt to remove it as it may break and cause injury).
Rinse with Warm Water: Rinse all parts with warm water to remove loose debris and resin. Do this over a sink to catch any residues.
Add Salt and Alcohol: Place a generous amount of coarse salt into the main chamber and the downstem (the salt acts as an abrasive to scrub away the resin). Then, Pour isopropyl alcohol into the main chamber and the downstem. Ensure all parts are well-coated.
Plug the Openings: Use rubber stoppers, bong plugs, or your hands to seal the openings of the bong and the downstem to prevent the solution from spilling out.
Shake Vigorously: Shake the bong vigorously for a few minutes to let the salt and alcohol mixture scrub away the resin and stains. BE CAREFUL and hold the bong securely to avoid dropping it.
Soak and Shake: For stubborn residue, let the alcohol and salt mixture sit in the bong for 30 minutes to an hour. After soaking, shake it again.
Clean Smaller Parts: Place smaller parts like the bowl and downstem in a resealable bag/container. Add salt and alcohol to the bag/container, seal it, and shake vigorously.
Use pipe cleaners or cotton swabs dipped in alcohol to clean hard-to-reach areas.
Rinse Thoroughly: After shaking and scrubbing, rinse all parts thoroughly with warm water to remove any remaining salt and alcohol. Ensure there’s no residue left as it can affect the taste.
Dry the Bong: Use a hand towel or a clean cloth to dry all parts. Allow them to air dry completely before reassembling the bong.
Reassemble: Once all parts are dry, reassemble your bong. Make sure everything fits snugly.
Tips for Maintenance:
- Regular Cleaning: Clean your bong after every few uses to prevent resin buildup and maintain a smooth smoking experience.
- Use Fresh Water: Always use fresh, clean water when smoking to reduce the accumulation of residue and improve flavor.
- Avoid Harsh Chemicals: Stick to isopropyl alcohol and coarse salt for cleaning. Avoid using harsh chemicals as they can leave harmful residues.
By following these steps, you can keep your bong clean and ensure an enjoyable smoking experience every time.
Can I send in my own piece?
Yes! We offer commission work to transform your own special pieces.
Typically, we ask that you pay shipping both ways in addition to a flat fee of $75.
We will also ask you to sign a waiver in case of an accident; it is glass after all.
If you are interested, please reach out using the 'CONTACT' page or our Instagram DMs.
Can I return my piece?
Refunds
All sales are final.
Exchanges
All sales are final.
Giftcards
All sales are final.
Damages + Misplaced Packages
Contact & file through shipping carrier, each package has up to $100 insurance included. If you have any questions please fill out our ‘contact us’ form. Please save all packaging materials & damaged good before filing a claim.
To Be Noted
It should be acknowledged that all items from Verre House are vintage/pre-loved, so they might have imperfections. Any major flaws will be listed in the item description.